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 BPO TRAINING.

                                     

                     

The acronym "BPO" stands for "Business Process Outsourcing". BPO is a form of outsourcing that focuses on functional areas of a business rather than specific tasks. BPO vendors are engaged for a variety of business processes including accounting, IT , sales and customer support. BPO is generally leveraged to reduce costs.

BPO is split into two primary sub-categories :

Front-office BPO includes public facing business operations like sales, customer support and marketing.

Back-office BPO refers to internal functions such as finance, tax planning and Human Resources.

BPO is also split into categories based on the location of the BPO vendor.

Domestic BPO refers to outsourcing partners located within the same country.

Offshore BPO refers to BPO vendors who are located outside the country and with a significant time difference of four or more time zones.

In BPO industry there are primarily two types of jobs:

VOICE-BASED OUTSOURCING

       In a voice-based BPO employees either troubleshoot their customer's problems or sell services and products to potential customer. It has two parts:

Inbound process: employees in an inbound process handle all incoming calls to answer their queries or troubleshoot their problems.

Outbound process: employees working in the outbound process have to call customers, pitch and sell the services or products of a particular company.

                                    BPO is efficient and cost reducing. It increases company flexibility and it focus on core business. It reduces overhead and increase in revenue. The BPO companies stay up to date on the business practices and innovations. This ensures that businesses remain updated in terms of technology and innovation without incurring high costs. By using the service of BPO, the company saves a lot of crucial time to work on their core sectors. Therefore, investing in BPO confers them with cutting-edge capabilities without needing to invest in them.